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Abstract: This research presents a
comparative analysis of Key Performance Indicators (KPIs) of TNCs vs
Conventional Taxis. The key performance indicators include travel speed,
reliability, passenger expense, and quality of service. Travel diaries from
regular riders of Uber, GrabCar and Conventional Taxi’s ran for 30 days in
order to gather data and compare its KPIs. Hence, additional surveys such as:
(1) availability of vehicle check and (2) performance indicator survey were
also conducted in order to validate.
Based from the results of
the travel diary submitted, Uber is faster than GrabCar and Conventional Taxi.
In terms of reliability or the number of available vehicles at a specified pick
up point, GrabCar dominates Uber and Conventional Taxi. Uber is said to be
cheaper than conventional taxis. However, GrabCar was costlier among the three
(3) transport modes. Lastly, Uber and GrabCar has better quality of service
compared to conventional taxis.
Key words: TNC, Uber, GrabCar, Conventional Taxi, Key
Performance Indicators, Taxi, Travel Speed, Reliability, Passenger Expense,
Quality of Service
1. INTRODUCTION
1.1 Background of the Study
Uber is a popular mode of
car sharing in the United States that is currently becoming popular in Metro
Manila. GrabCar, on the other hand, provides the same services as Uber and was
an added feature in GrabTaxi App. It originated in Malaysia and has start up
success in the Philippines. This service is classified by the Department of
Transportation and Communications (DOTC) as Transport Network Company (TNC),
while their partners are called Transportation Network Vehicle Service (TNVS).
The previous studies and
problems from other countries where car-sharing success originated can be used
as a basis for upgrading our transport system. Hence, solutions and
improvements can be incorporated to TNCs in our country to help further enhance
its services.
In order to compare the
services and performances of TNCs vs Conventional Taxi, Key Performance
Indicators will be used as a measurement. As such, Travel Speed, Reliability,
Passenger Fare, and Quality of Service will be used to validate the beneficial
impact of TNCs to our transport system. The positive results which translate to
a more convenient and safer ride in turn can contribute to a sustainable
transportation system.
1.1 Research Problem
Performance indicators of
largest TNCs (Uber, & GrabCar) against Conventional Taxi should be checked
to compare the quality of service of each mode.
1.2 Objectives
This study has the
following objectives:
a)
Identify
the role of Uber & GrabCar in our transportation sector and sustainable
transport;
b)
To
measure performance of existing taxi services versus the newly introduce
Transportation Network Vehicle Service (TNVS): Uber and GrabCar;
c)
To
formulate recommendations for TNCs as well as for improving conventional taxi
services.
1.3 Significance of the Study
Formulate recommendations
to TNCs and identify the areas that our existing taxi services has yet to
improve.
1.4 Scope and Limitation
The scope of the study
includes the following:
a) The study is limited to
TNC like Uber & GrabCar, and Conventional Taxis in Metro Manila
b) Study area is limited
to Metro Manila
c) The study focuses on
the comparison of these three types of transit, namely: Uber, GrabCar, and
Conventional Taxi
d) The performance
indicators are limited to Reliability, Travel Speed, Passenger Expense and
Quality of Service
1.5 Study Framework
Taxi
is a public utility vehicle for hire with a driver, used by single passenger or
a group of people, and often not shared using a car. It transports passengers
to the location of their choice point to point.
Transportation
Network Company (TNC) is a company that uses online-enabled application using
personal and non-commercial vehicles for car-sharing/ridesharing/resourcing
purposes. (Uber, GrabCar, Lyft Etc.)
The
study will focus on the Four (4) Performance Indicators in order to compare and
analyze the service provided by Uber, GrabCar and Conventional Taxi.
http://ncts.upd.edu.ph/tssp/wp-content/uploads/2016/08/Paronda-et-al.pdf
Result can be downloaded https://independent.academia.edu/ArdenGP
Video Presentation: (About Uber and Taxi)
https://youtu.be/8e-CEAhrg28?t=37m35s
https://youtu.be/68K8seFWxEQ
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